Exchange Policy | to the top

Our goal is for you to be completely satisfied with every purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to exchange your purchase. Our goal is your total satisfaction!  If for any reason you are not 100% satisfied with your purchase, you may exchange or get in store credit on most items, less shipping, within 30 days.

We gladly accept exchanges on all eligible products (see below).  We do not sell refurbished or previously owned products, therefore, in order to exchange these products to the manufacturer, a 10% restocking fee will be applied for all exchanged merchandise.

The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the exchange note. Any balance remaining after your exchange will be kept as an in store credit. Shipping fee will not be credited or refunded with any return.

No refunds are given on wigs due to sanitary purposes. Therefore, we do not re-sell any returned wigs. So we may protect all our customers from any bacteria or odors and you can buy with confidence. Eligible product(s) must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Odor-Free (Any odors on the product will render the product ineligible for any return). Item(s) must be returned within 30 days of receiving your original order.

Ineligible Products | to the top

Ineligible Product(s): Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders, magazines and cd/dvd's.

If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized. All electrical appliances carry a full manufacturer's warranty. Please contact the manufacturer for additional information.If your product is ineligible for exchange, we will return the item(s) to you at your cost.Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

Request For Exchange | to the top

Requests for exchange must be made within 30 business days of receipt of product(s). Repackage your item(s) along with the completed Return Form , and mail it to the address on the form within 30 days of receipt of original shipment. If you are unable to view our Exchange Form, you can download Adobe Acrobat Reader.

Once receives your exchange package, please allow up to 5 business days for the exchange process to complete.

How to Prepare Your Return Package

1. Print and Fill Out Return Form
2. Ship item(s) in a sturdy cardboard box with all original packaging as damaged packages are ineligible for exchange.
3. Include a copy of the Original Packing Slip, including exchange form.
4. Ship all items and forms to address below:

Return Address:
Exchange Department
6024 John Douglas Drive
Chattanooga, Tennessee 37421

Shipping Costs of $7.95 or more will be applied on all exchanges depending on the weight of the package. We ship via UPS or USPS, unless instructions in the exchange form specify otherwise.

Please refer to our shipping page for all information / policies regarding shipping Insufficient Address Packages returned due to insufficient address or unclaimed will not qualify for a refund. This includes any packages that was shipped to the address entered by the customer. We cannot alter any shipping address prior to shipping unless specified by the customer. We can reship at a surcharge or be eligible for store credit only. Shipping charges are not refundable.
Returns are easy as 1. 2. 3!
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